At Velobet, we are committed to providing a safe and controlled environment for all players. Gambling is intended to be a form of entertainment. When it ceases to be enjoyable or begins to cause harm, it is our responsibility — and yours — to take action. This document outlines the measures we apply and the tools available to help you maintain control over your gambling activity.
Velobet operates under a strict responsible gaming framework aligned with UK regulatory standards. We recognise that a minority of players may develop problematic gambling behaviours, and we take this seriously. Our internal systems monitor unusual patterns of play, and our support team is trained to respond to player concerns promptly and without judgement.
We do not market gambling products to vulnerable individuals, minors, or those who have self-excluded. All promotional communications are subject to age and self-exclusion screening before distribution.
Problem gambling can develop gradually and is not always immediately apparent. The following behaviours may indicate a developing issue:
If you recognise several of these patterns in your own behaviour, we strongly encourage you to use the tools described in the sections below.
Velobet provides a range of account management tools designed to support informed and controlled gambling. These tools are available directly through your account settings.
You may set daily, weekly, or monthly deposit limits on your account. Once a limit is active, it cannot be increased until a mandatory cooling-off period has elapsed. Reductions, however, take effect immediately.
Loss limits restrict the total amount you can lose within a defined time period. This tool is particularly useful for players who wish to set a fixed budget for their gambling activity.
You can restrict the maximum duration of a single gambling session. Once the limit is reached, you will be logged out automatically and will need to consciously re-enter the site to continue.
At intervals you select, Velobet will display a notification showing how long you have been playing and your net result for that session. This is intended to maintain awareness during extended play.
A cool-off period temporarily suspends your ability to place bets or deposits. You may select a period of 24 hours, 7 days, or 30 days. During this time, your account remains accessible for withdrawal purposes only.
If you feel you need a more substantial break from gambling, self-exclusion is available directly through your Velobet account.
Self-exclusion periods range from a minimum of 6 months to a permanent closure. Once activated, the exclusion cannot be reversed until the minimum period has lapsed, and requests to reverse it are subject to a mandatory reflection period before processing.
UK players also have access to the national self-exclusion scheme, which allows you to block access across multiple licensed gambling operators simultaneously. Information about this scheme is available through the UK Gambling Commission and associated third-party support services.
During any active self-exclusion, Velobet will not send marketing communications to the affected account.
Velobet does not permit individuals under the age of 18 to register or participate in any gambling activity. Age verification is conducted during the registration process and at the point of withdrawal.
If you share a device with minors, we recommend using parental control software to restrict access to gambling websites. Velobet does not bear responsibility for access facilitated through shared devices where parental controls have not been applied.
If you require support beyond the tools available on Velobet, specialist organisations offer free, confidential assistance to individuals affected by problem gambling in the United Kingdom. We encourage players to seek help whenever it is needed. Speaking to a professional is a constructive step, not a last resort.
Velobet's customer support team can assist with activating any of the tools described in this document. Contact is available via live chat and email at any time.
