Privacy Policy

This Privacy Policy explains how Velobet collects, processes, stores, and protects personal data belonging to users registered or visiting our platform. By accessing Velobet, you confirm that you have read and understood the terms outlined in this document. This policy applies to all users located in the United Kingdom and is governed by applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Velobet acts as the data controller responsible for your personal information. We determine the purposes and means by which your data is processed. Any questions or requests relating to your personal data should be directed to our dedicated data protection team through the contact channels available within your account settings.

2. Information We Collect

We collect personal data through various interactions with our services. The categories of information gathered include:

  • Identity data: full name, date of birth, username
  • Contact data: email address, phone number, country of residence
  • Financial data: payment method details, transaction history, deposit and withdrawal records
  • Technical data: IP address, browser type, device identifiers, login timestamps
  • Usage data: pages visited, session duration, game activity, preferences
  • Verification data: copies of government-issued identification documents submitted during KYC procedures

Data is collected when you register an account, complete identity verification, make financial transactions, contact support, or interact with our services in any capacity.

3. Legal Basis for Processing

Velobet processes your personal data on the following legal grounds:

  • Contractual necessity: to provide services you have requested and fulfil our obligations under the user agreement
  • Legal obligation: to comply with anti-money laundering (AML) regulations, responsible gambling requirements, and licensing conditions set by UK regulatory authorities
  • Legitimate interests: to prevent fraud, maintain platform security, and improve service quality
  • Consent: where you have explicitly agreed to specific processing activities, such as receiving promotional communications

4. How We Use Your Data

Personal information collected by Velobet is used for defined and lawful purposes:

  • Creating and managing your user account
  • Processing deposits, withdrawals, and verifying payment sources
  • Conducting mandatory identity verification and age checks
  • Detecting and preventing fraudulent, unlawful, or abusive activity
  • Responding to customer support queries
  • Meeting legal and regulatory reporting obligations
  • Sending service-related notifications directly tied to your account activity

We do not use your personal data for purposes beyond those listed without providing prior notice and, where required, obtaining your consent.

5. Data Sharing and Disclosure

Velobet does not sell your personal data to third parties. However, we may share information with the following categories of recipients where necessary:

  • Payment processors: to facilitate financial transactions securely
  • Identity verification providers: to carry out KYC and AML compliance checks
  • Regulatory and law enforcement bodies: where disclosure is required by law or a court order
  • Technical service providers: hosting, security, and analytics partners operating under strict data processing agreements

All third parties handling your data on our behalf are contractually bound to process it only for specified purposes and to maintain appropriate security standards.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. In most cases, account data is held for a minimum of five years following account closure, in accordance with UK anti-money laundering legislation. Financial transaction records may be retained for longer periods where required by law.

7. Your Rights Under UK GDPR

As a data subject under UK law, you hold the following rights regarding your personal information:

  • Right of access: request a copy of the data we hold about you
  • Right to rectification: request correction of inaccurate or incomplete data
  • Right to erasure: request deletion of data where no legal obligation to retain it exists
  • Right to restriction: request that we limit how we process your data in certain circumstances
  • Right to data portability: receive your data in a structured, machine-readable format
  • Right to object: object to processing based on legitimate interests
  • Right to withdraw consent: where processing is based on your consent, withdraw it at any time

Requests may be submitted through your account settings or by contacting our support team. We will respond within the timeframes required by UK GDPR.

8. Cookies and Tracking Technologies

Velobet uses cookies and similar tracking technologies to operate core site functions, monitor security, and analyse usage patterns. Detailed information about cookie categories, purposes, and your options for managing preferences is available in our separate Cookie Policy, accessible from the site footer.

9. Data Security

We apply technical and organisational security measures proportionate to the nature of the data we process. These include encryption of data in transit, access controls, regular security assessments, and staff training on data protection obligations. No transmission method is entirely without risk; however, we continually review and update our practices to minimise exposure.

10. Changes to This Policy

Velobet reserves the right to update this Privacy Policy to reflect changes in law, regulatory requirements, or operational practices. When material changes are made, registered users will be notified through their account or by email. The date of the most recent revision appears at the top of this document. Continued use of our services following notification constitutes acceptance of the revised terms.

Last updated: 2026